Booking Terms & Conditions
OUR TRADING CHARTER WITH YOU
1, YOU PAY A DEPOSIT - When you confirm your booking you accept on behalf of all your party the terms of this fair trading agreement, and enclose with the appropriate deposit.
Some tours in this brochure are payable in full, deposits will not be accepted.
Our fair trading agreement and important holiday information sets out clearly and simply the responsibilities which we at CAB Executive Travel, known herein as CAB Tours Ltd have to you and which you in turn have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written confirmation on the terms set out in our brochure. When confirming your holiday, you will agree on behalf of yourself and the others named in your party that you have read, understood and accepted this fair trading agreement and important holiday information. Your obligation is to pay the price of the holiday and recognise your liabilities if you wish to alter the holiday or have to make a cancellation. On our part, we have an obligation to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly
stated in our brochure and on our website. Your contract is entered into with CAB Tours Ltd. This fair trading agreement applies to all holidays sold from our brochures and web site.
2, YOU PAY THE BALANCE
The balance of your holiday must be paid at least 8 weeks before the holiday departure date. If you book within the 8 week period before the tour departs you must pay the full holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges set out in paragraph 4 ‘If you cancel your holiday’.
3, IF YOU CHANGE YOUR BOOKING
If after our confirmation has been issued, you wish to change to a different holiday or departure date in our brochure or on our website we will do our utmost to make the changes, provided that written notification is received at our office from the person who is the lead name on the booking, or their travel agent, not later than the date on which the balance of the original holiday cost was due for payment. With regard to theatre tickets, once these have been purchased on your behalf no alteration can be made whatsoever unless you pay the full amount of the unused tickets as these are not refundable or exchangeable. Any alteration later than the original balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 4. Other alterations such as the addition of requests or change of pick up point are permitted, however we will not deviate from advertised pick up points.
4, IF YOU CANCEL YOUR BOOKING / HOLIDAY
Your booking can be cancelled by any member of your party, but must be confirmed to us in writing by the person making the booking. As this incurs administrative costs, we will retain your deposit and in addition apply cancellation charges up to the maximum shown below: Period of departure within Amount of cancellation charge which written cancellation shown as % of holiday price is received
Departure date & up to 14 days you forfeit 100%
15 to 29 days you forfeit 75%
30 to 45 days you forfeit 50%
5, IF YOU HAVE A COMPLAINT
If you have cause to complain during your holiday you must inform our representative who will do his/her utmost to resolve the problem immediately. If the matter cannot be put right on the spot you must put your complaint in writing and ask our representative to sign it, and then forward your complaint within 28 days of the completion of your holiday and this must be sent to our office. Please quote you’re booking reference number and departure date.
ANY CORRESPONDENCE REGARDING COMPLAINTS NOT FOLLOWING THIS PROCEDURE WILL NOT BE ENTERED INTO.
6, WHAT HAPPENS TO COMPLAINTS
All complaints that are received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes the investigations can take time when awaiting a response from hoteliers. We can normally agree an amicable settlement of the few serious complaints we receive, if the complaint is found to be genuine. If a complaint cannot be resolved amicably between us, the matter will be referred to arbitration.
7, STATUTORY AUTHORITIES
This brochure is issued subject to applicable acts of parliament and government regulations and the company reserves the right to modify itineraries to conform to requests from the competent authorities in the United Kingdom and any other state/country through which the tours run.
8, CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship the conditions of carriage of that carrier apply and are subject to national and international conditions which may limit or exclude liability. Your contract made under the terms of this fair trading agreement is subject to English law and jurisdiction. Some coach journeys are operated by vehicles other than those owned by CAB Executive Travel and the specification may be different to that detailed in this brochure. The Public Service Vehicle (conduct of drivers, conductors and passengers) regulations as amended 1990, apply to all coaches throughout any holiday in the UK.
9, OTHER TERMS
On a holiday you may not:
a) bring a pet or any other animal (other than guide dogs in the UK and EIRE only by prior arrangement)
b) Play music from a radio/music player/mobile phone on a coach
CAB Executive Travel reserve the unconditional right to refuse a booking or terminate a clients’ holiday in the event of unreasonable conduct which in our opinion is likely to cause damage, destruction, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination, CAB Executive Travel responsibility for your holiday there upon ceases. Full cancellation charges will apply and CAB Executive Travel will be under no obligation for any refund, compensation or loss which may occur. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. N.B. If your booking is made through an agent, you must ensure that YOU telephone our office direct, to arrange departure times. Some excursions are included in the price of most holidays and refunds cannot be made for passengers not wishing to go on these excursions. Admission fees to buildings, grounds, museums etc are not included in the price of your holiday unless otherwise stated in our brochure.
11, PASSPORTS -
For all holidays abroad you will require a full 10 year passport. Please note some countries also require passports to be valid up to 6 months AFTER your return to the UK. If you have any doubts about your status as a resident British subject or you do not hold a full British passport, you must check with the embassies or consulates of the countries to be visited to confirm the passport or visa requirements needed in your particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documents.
12, HEALTH -
Under normal circumstances most Western European countries do not require visitors to be vaccinated. However we will indicate any known vaccination or other health requirements where possible for each country to be visited. If you are not sure of health requirements of the country you are visiting you are advised to check with your own doctor well in advance of travelling.
OUR PROMISE TO YOU
1, WE RESERVE YOUR HOLIDAY - When we have confirmed that we have available space on the holiday of your choice, a confirmation/invoice will be sent to your nominated address after receipt of your payment, then the contract is made when you receive this confirmation. In the event that the holiday was sold through any travel agent who defaulted, we guarantee your holiday on production of adequate documentation to establish the sale.
2, YOUR HOLIDAY PRICE
3, IF WE CHANGE YOUR HOLIDAY -
The arrangements for holidays in our brochure and on our website are made many months in advance and changes are sometimes unavoidable. Most of these changes maybe very minor such as a small alteration in the itinerary and these will be notified to you as soon as is reasonably possible, but where they are significant we will notify you as soon as reasonably possible before your departure date. A significant change would be regarded as a change in the departure date, a change in departure/return time OVER 12 hours, a change in departure point or resort area, reducing the quality of your main hotel (not single overnight hotels on touring holidays) or a change of tour itinerary which involves a destination being completely eliminated from the revised itinerary or reducing the specification of the coach. In the event of a significant change you may decide to:
a) continue with the holiday as amended OR
b) accept an alternative holiday which we may offer you OR
c) cancel your booking
Please note: we reserve the right to provide alternative means of transport if a vehicles route or crossing is cancelled or altered due to unforeseen circumstances such as breakdown, fire or collision.
4, IF WE CANCEL YOUR HOLIDAY -
It is necessary for there to be a minimum of 25 passengers in order to operate a tour. In certain circumstances, therefore, we may have to cancel your holiday, and if this should occur we will return to you all the money you have paid to us, or offer you a suitable alternative. However we will not normally cancel your holiday:
a) immediately prior to the departure date unless you have not paid for your holiday in full.
If we have to cancel your holiday at any time, CAB Executive Travel is liable only for any monies you may have paid to us at the time of cancellation.
5, OUR RESPONSIBILITY TO YOU -
We accept responsibility for ensuring that all component parts of your holiday as described in our brochure and our website are supplied to you to a reasonable standard and this includes optional excursions purchased through our employees or agents. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather, road or traffic conditions, ferry delays / alterations or the matters referred to in paragraph 4). Please remember that some amenities (e.g. hotel lifts, swimming pools, etc.) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying at the hotel. The published running times of services are estimates only and we will not be liable for any loss (howsoever caused) arising from delay or failure to operate services in accordance with published timings.
6A, PERSONAL INJURY -
(Whilst participating in arrangements made by us).
CAB Executive Travel has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure, including optional excursions offered by our employees or agents, and that the suppliers of all the services are efficient, safe and reputable and that they comply with the local and national laws and regulations of the country in which they provide those services. Whilst we have no direct control over the provision of services to you by suppliers, we will pay to our clients the equivalent of such damages as they would be entitled to receive under English law in an English court for any personal injury to the client, including illness or death, caused by the failure to perform or the improper performance of such services by the servants or agents of ourselves or any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described in this brochure where such failure or improper performance is due to the fault of such person and not an event which such person could foresee or forestall even if they had taken all due care.
NOTE: We will make payments as stated above provided: a) that claims for personal injury are notified to us within 3 months of the return from holiday. b) The injured client's assign to CAB Executive Travel any rights against a supplier or other person or party they may have relating to the claim. c) They agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated. d) Such payment is limited in the case of transport by water or air to a maximum of such sums as would be obtained under the provisions of the appropriate international conventions. This assignment is necessary to enable us to try and recover from suppliers any compensation we have paid to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured client(s).
6B, PERSONAL INJURY -
(Unconnected with arrangements made by us)
Where appropriate and subject to our reasonable discretion, we will afford general assistance to clients who through misadventure suffer illness, personal injury or death whilst travelling on a CAB Tours holiday arising out of an activity which does not form part of the advertised itinerary nor part of an excursion offered through the company, and which is the responsibility of a third party.
1, CHILD REDUCTIONS - On most holidays, reductions are available for children aged 11 years and under providing the child shares a room with 2 full fare paying passengers, although there are some variations. Please enquire at the time of booking.
2, LUGGAGE -
We ask you to keep luggage down to one medium sized suitcase per person, but a small holdall can also be taken on board the coach. Luggage is the responsibility of the passenger at all times and you must ensure that your luggage is put on/taken off of any vehicles at all times. PLEASE NOTE: All medication must be packed in hand luggage, we cannot be held responsible for circumstances arising from passengers not adhering to this policy.
3, SEAT ALLOCATION AND SPECIFICATION -
Requests for particular seats can be made on most holidays when booking, but since allocations are made on a first come, first served basis, early booking is advisable. When bookings are made with us you will be offered the best seats that are available on the coach at that time. Therefore, if you do have anyone who wishes to join you at a later date, do enquire at our office to check availability. There is a seating plan of the coach for each holiday, but it is possible that, on occasions, for operational reasons, a coach of different configuration may be used and we must therefore reserve the right to amend a seating plan and allocate seats other than those you have booked, although this will be avoided as far as possible. We shall have no liability in relation to any such change of specification. Specific seats will not be allocated on coaches or other vehicles which operate on feeder services between joining points and main holiday departure points, or on coaches which carry out transfers to and from air and sea ports or on CAB Executive Travel connecting services. On some tours it may be unavoidable to sub-contract coaches which are not operated by CAB Executive Travel and we reserve the right to do this.
4, SMOKING -
All our advertised tours are non smoking. Frequent comfort stops will be made on route.
5, TRAVEL DOCUMENTS -
When you have paid the balance we will either send to you or the travel office through which the booking was made, all the necessary labels, so that you receive them in good time before the holiday departure date. Certain documents, for example air, theatre or boat tickets, may have to be retained and your driver will then issue them to you.
6, SPECIAL CARE FOR THE DISABLED -
The holidays in this brochure and on our website have been carefully planned to include as much of interest as possible. Inevitably some of the holidays include lengthy periods of travel and some walking or sightseeing excursions. Additionally many of the hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after disabled passengers, it is important that you enter the word DISABLED in block capitals in the special requirements section of the booking form, together with a brief description of the disability. We will make every endeavour to minimise the discomfort and inconvenience, but for obvious reasons are unable to make any guarantees.
7, SPECIAL DIETS -
If you require a special diet you must inform us at the time of booking in the special requests section. This will be notified to the hotel(s) on your holiday, but on certain holidays the hotels used are tourist class and whilst offering value for money within the price range, they may not have the full facilities to cope with special diets. Any extra costs incurred must be paid to the hotel by you before departure from the hotel.
8, GROUND FLOOR ACCOMMODATION -
There is usually a limited number of ground or low floor rooms available and requests for this accommodation must be made in the special requests section of the booking form, but this type of accommodation cannot be guaranteed. If lifts are available at a hotel the facility will generally be shown on the holiday page.
9, PRIVATE FACILITIES AND SINGLE ROOMS -
All of our holidays include within the price, accommodation with private facilities. On any holiday there are only a limited number of single rooms. When a single room is available, it may be subject to a supplementary charge and this will be advised at the time of booking.
12, CUSTOMS REGULATIONS -
Duty paid/free allowances are available to passengers over the age of 18 years (where applicable). It is the passenger’s responsibility to understand the current allowances. If a passenger is detained by customs officials due to over exceeding the current allowances or disobeying the rules, the company will have no choice but to continue the journey and will accept no responsibility for travel or any other expenses incurred.
13, CONSUMPTION OF ALCOHOLIC BEVERAGES -
CAB Executive Travel conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach unless served by a member of staff. Failure to comply with this may result in the client’s holiday being terminated.
14, FINANCIAL SECURITY -
In accordance with the 'Package Travel, Package Tours Regulations 1992', all passengers booking with CAB Executive Travel are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, airing from the cancellation or curtailment of your travel arrangements due to the insolvency of CAB Executive Travel.
N.B. The information contained within our brochure website was accurate at the time of going on sale, however, we would point out that the company is not responsible for unavoidable changes made by our agents, shipping companies, hotels, restaurants or theatres which may affect your tour itinerary. However, we will endeavour to amend such a situation should it arise.
PRIVATE HIRE TERMS & CONDITIONS The balance for all hires is due 14 days prior to departure date. Any hire booked within the 14 day period must be paid for in full at the time of booking. CAB Travel accept payment by cheque, bankers draft, cash or credit/debit card. N.B. Payment by cheque must be received by us with not less than 7 days clearance time before date of departure. CREDIT CARDS If payment is made by credit card, any additional fees or services will be charged to your card. CANCELLATION FEES Should you need to cancel your booking you should inform us immediately by telephone and follow this up in writing. Cancellation charges are shown as follows: More than 30 days prior to hire date - No charge Less than 30 days, but more than 48 hours prior to the hire date - 50% of the total hire charge Less than 48 hours prior to hire date - 100% of the total hire charge ALTERATION CHARGES CAB Travel do not charge for minimal changes. If the change(s) alter the structure of the hire, then charges may be applicable. The decision whether an alteration is considered minimal or otherwise shall be at the sole discretion of CAB Travel WAITING TIME CHARGES Any waiting time which exceeds the hours of hire shall accrue waiting charges per hour of part thereof calculated from the time of return departure. These charges are variable according to the hire. N.B. Drivers are governed by EEC Regulations regarding duty and driving times. Under no circumstances will they or we allow the hire to exceed these hours. PENALTY CHARGE NOTICES If a PCN is issued either by traffic enforcement officer or by camera against a coach whilst waiting to collect your group then that charge will be passed on to you the hirer for payment. FAILURE OF SERVICE If after a reasonable waiting time (allowing for any local delays), your vehicle fails to turn up for a particular section of your hire, a full refund will be given for that part of the journey as compensation. COMPLAINT PROCEDURES Should you have any reason to complain during the hire you should firstly notify your driver who will endeavor to rectify the problem. If the problem is not rectified to your satisfaction, details of complaints should be made in writing to CAB Travel OUR RESPONSIBILITY TO YOU We shall supply all the inclusions of the hire specified in the confirmation. We accept responsibility for acts and/or omissions of our employees. WE DO NOT ACCEPT RESPONSIBILITY OR LIABILITY FOR Bodily injury, death or sickness to the signatory of the contract or any other persons except where this is caused by a member of the Coach Company’s staff. (Contractors have unlimited indemnity for third party personal injury arising out of travel on a vehicle. This is NOT passenger travel insurance); delays caused by traffic; inclement weather conditions; amenities supplied by third parties such as ferry companies, hotels or any other party contacted by us on your behalf; theft or damage to the property of the signatory of the contract or any other person travelling within the contract. MAINTENANCE & BREAKDOWNS The vehicles we contract out are serviced regularly once a month, and an annual Ministry of Transport Inspection every 12 months. (Proof on file) In the rare event that there is a breakdown, CAB travel will notify the client at a contact name/number supplied by the client at the time of booking, and either a mechanic or replacement vehicle will be supplied as soon as is possible subject to the logistics of the problem. CAB Travel is not liable for any losses incurred as a result of a breakdown. DELAYS CAUSED BY PASSENGERS The Coach company shall not be held responsible or liable for delays caused by passengers arriving at the coach later than the specified time of departure; or for passengers being held up by police, immigration or customs officials. Where such delays are caused the driver shall depart at the specified time and may leave passengers behind. CONDITIONS OF CARRIAGE ANIMALS No pets shall be carried without the written permission of the CAB Travel, guide dogs are allowed but we must be informed prior to departure. MUSIC In the interest of other passengers no musical instruments or radios etc. Shall be played without the company’s permission. SMOKING There is a strict non-smoking policy on all coaches hired by CAB Travel ALCOHOL Under no circumstances shall the Coach company allow alcohol to be carried or consumed in the saloon of the coach. Your attention is drawn to the provision of the Control of Alcohol (Sporting Events) Regulations 1985 which preclude carrying of alcohol on any coach travelling to or from a designated sporting event. DRUGS The carriage or consumption of Drugs of any description is forbidden, except where such drugs are prescribed by the doctor. N.B. The Coach company’s representative is authorised to refuse to carry anyone considered excessively under the influence of drink or drugs. DUTY FREE & DUTY PAID GOODS It is your responsibility alone to ensure that you remain within the current laws with regard to Duty Free and Duty Paid goods. The driver shall decide on the amount of heavy goods that the coach can legally carry. His decision is final. FORCE MAJEURE The Coach company reserves the right to divert or terminate the journey at a reasonable point so as to maintain the safety of its passengers and staff. This would be necessary when heading towards known active areas of unrest; riots; floods; war zones or chemically unsafe areas. If these problems are known prior to hire, then the client will be notified of any changes , and given alternative options. DISORDERLY CONDUCT The Coach company reserves the right to refuse travel to anyone that it deems to be a nuisance or danger to its employees or passengers. In extreme cases the Coach company may ask the police to assist in such cases. No compensation or refund shall be made to such offenders. SUB HIRES While every attempt is made to send you a quality coach, sometimes these vehicles become unavailable. We reserve the right to send any sub-contracted vehicle as long as it meets CAB Travel quality standards. IN CASES OF INFRINGEMENT OF THESE CONDITIONS, WE RESERVE THE RIGHT TO TERMINATE THE BOOKING WITHOUT COMPENSATION OR REFUND. STATEMENT: Once you have agreed to the hire of a vehicle these Terms and Conditions become valid. You as the signatory to the contract are liable in all respects.
UK HOLIDAYS - The price of your holiday is guaranteed and will not be subject to any surcharges except for those resulting from fuel costs, government action, including additional bonding or licensing requirements and VAT. In all cases we reserve the right to pass these amounts on in full. Holiday prices include all coach travel, hotel accommodation and meals as specified in the holiday description and VAT at the current rate where applicable. Morning coffee, afternoon tea and other refreshments are not included unless otherwise stated. Some hotels may make a small additional charge for any porterage and tea or coffee served after a meal. Gratuities to the hotel staff and driver/courier are discretionary.
EUROPEAN HOLIDAYS - Partial price guarantee- we guarantee that the price of your holiday will not be subject to any surcharges except for those resulting from governmental action, including VAT. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the new price. Whatever happens to the value of the £, the price of your holiday will not be subject to any currency surcharges except for government devaluation. The price of your holiday is however subject to surcharges on the following items: governmental action, devaluation, VAT and fuel charges. Surcharges will not be imposed within 30 days of departure.